Austin Focus: Downtown, Better City Service
Downtown Revitalization & Convention Center:
A key workshop topic centered on plans for revitalizing downtown Austin and exploring the development of a convention center.Improving City Customer Service:
Discussions focused on enhancing the quality and efficiency of city services, including a video presentation and concepts of customer and staff empowerment.Community and Business Empowerment:
The meeting highlighted positive feedback from local businesses (Motorola, Ami's Ice Cream) on city services and efforts to empower residents in the Blackshear neighborhood.
Full Transcript
i : JUSTIN POUNDE Austin City Council MINUTES SPECIAL MEETING TOWN LAKE CENTER - - MARCH 4, 1992 1:30 Ρ.Μ. Mayor Todd called to order the Special Called Meeting of the Council, noting the absence of Mayor Pro Tem Urdy and Councilmember Epstein. The Mayor announced the purpose of the meeting was to hold a worksession on the following: 1. Downtown revitalization/Convention Center 2. Quality/Efficiency of Customer Service City Manager Barnett introduced the topic of "Quality/Efficiency of Customer Service", and announced the video presentation of "Hidden Assets". Jim Smith, Director of Planning and Development, introduced Gene Stouter, Motorola, and Ami of "Ami's Ice Cream", both discussed their positive impressions as customers of the City of Austin. Mr. Smith discussed empowerment and tailoring service to the customer. He illustrated with slides. Suzanne Pardo reported on what is being done in the Blackshear area with empowerment to help people take back their neighborhood. Downtown Revitalization/Convention Center was the next topic of discussion for the worksession. Jim Smith reported by means of slides. There vere questions and suggestions by members of the Council. The meeting was adjourned at 4:00 Ρ.Μ. MINUTES 1 3/4/92 i ) C